Stop choosing between price and performance

Yes. Starter customers can upgrade to Growth or Enterprise at any time by contacting our sales team. If you're on Growth or Enterprise and need to adjust your plan, reach out to your Customer Success Manager or our support team. Changes to annual contracts (Growth/Enterprise) will be processed at your next renewal period. Downgrades are handled on a case-by-case basis to ensure we protect your data and maintain service continuity.

Absolutely. OmniServe is built with enterprise-grade security. All plans include encrypted data transmission and storage. Growth and Enterprise plans add Single Sign-On (SSO) for secure authentication. Enterprise customers also receive our full Security & Compliance Pack, which includes SOC 2, ISO certifications, PDPL, and SDAIA compliance. We maintain strict data privacy standards, and your customer data is never shared or used for any purpose outside your account. For detailed security documentation, contact our team.

Yes. OmniServe is built to work with your existing tech stack. Growth and Enterprise plans include full API access, allowing you to connect OmniServe with your CRM, helpdesk, data warehouse, or custom applications. You can push customer data, tickets, and conversation history to other systems, or pull external data into OmniServe to give agents complete context. The platform also supports webhooks for real-time event notifications and custom integrations. Whether you need to sync customer profiles with Salesforce, trigger workflows in Zapier, or feed analytics into your BI tools, OmniServe's flexible integration capabilities ensure it fits seamlessly into your operations without forcing you to rebuild existing processes.

Every OmniServe seat includes two powerful AI tools built directly into your workflow. AI Co-pilot provides smart suggestions while your agents work, recommending responses, detecting sentiment, and surfacing relevant customer history to help agents reply faster and more accurately. AI Agent can handle routine customer conversations autonomously, resolving common questions 24/7 without human intervention while seamlessly escalating complex issues to your team. Both AI capabilities run in your live environment from day one, learning from your brand voice and customer interactions to deliver personalized, on-brand experiences at scale. The AI works alongside your team, not instead of it, amplifying productivity while maintaining the human touch when it matters most

OmniServe connects to 30+ platforms across social media, messaging, reviews, and more, so you can manage every customer conversation in one place. Social Media: X, Facebook, Instagram, TikTok, Snapchat, YouTube, LinkedIn Messaging & Support: WhatsApp, Email News & Media: News & Blogs, TV & Radio Reviews & Ratings: Google My Business, Google Play Store, Apple App Store, Facebook Page Reviews, HungerStation, Uber Eats, Booking, Airbnb, Expedia, TripAdvisor, Indeed, Glassdoor, G2, Product Hunt, eBay (Seller & Item), Goodreads, AliExpress, Gartner, Zomato, Google Shopping Whether your customers leave reviews on TripAdvisor, message you on WhatsApp, comment on TikTok, or post feedback on G2, OmniServe brings every conversation into your unified inbox. No matter where your customers are, you can see, respond, and track everything from a single workspace.

OmniServe is an AI-powered customer experience platform that unifies every customer conversation into one workspace. Whether customers reach out via social media (Twitter/X, TikTok, Instagram, Facebook, LinkedIn), reviews (Google My Business, App Store, Google Play), messaging (WhatsApp, Email), or live chat, your team sees and responds to everything in a single unified inbox. With built-in ticketing, automated workflows, customer profiles (CDP), social publishing, and AI capabilities (Co-pilot and Agent), OmniServe eliminates the chaos of juggling multiple tools. Your agents spend less time switching between platforms and more time delivering fast, personalized customer experiences that drive satisfaction and loyalty.