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Your gateway to product know-how, leadership insights, and industry trends that fuel your growth as a CX leader.

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How to handle social media interactions and public feedback in one place

In just 20 minutes, this CX-Plore Masterclass shows how to bring social media comments, direct messages, and online reviews into a single workspace, making customer interactions easier to track and manage with the right context.

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Upcoming

How to catch and resolve customer complaints before they escalate

In just 20 minutes, this CX-Plore Masterclass shows Customer Success and CX teams how to catch small experience issues before they turn into complaints, using the signals already sitting in your customers' feedback, interactions, and performance data.

Register now

Upcoming

How to catch and resolve customer complaints before they escalate

In just 20 minutes, this CX-Plore Masterclass shows Customer Success and CX teams how to catch small experience issues before they turn into complaints, using the signals already sitting in your customers' feedback, interactions, and performance data.

Register now

Master Your CX Knowledge

Watch on-demand webinars and masterclasses designed to sharpen your customer experience strategy.

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Masterclasses
Webinars

How to catch and resolve customer complaints before they escalate

In just 20 minutes, this CX-Plore Masterclass shows Customer Success and CX teams how to catch small experience issues before they turn into complaints, using the signals already sitting in your customers' feedback, interactions, and performance data.

How to handle social media interactions and public feedback in one place

In just 20 minutes, this CX-Plore Masterclass shows how to bring social media comments, direct messages, and online reviews into a single workspace, making customer interactions easier to track and manage with the right context.

How to capture more brand signals beyond basic TikTok analytics

In just 20 minutes, this CX-Plore Masterclass shows how Lucidya’s new TikTok Integration centralizes your Business account metrics, public mentions, competitor activity, and emerging trends straight into your Social Listening dashboard, eliminating fractured reporting.

How to monitor your customers' voice across 20+ public review platforms

In just 20 minutes, this CX-Plore Masterclass shows how Lucidya’s new Public Reviews centralizes feedback from 20+ platforms into your Social Listening dashboard to uncover recurring complaints without the tab chase.

How to deliver instant resolutions to customer complaints with Lucidya’s new Ticketing System?

In just 20 minutes, this CX-Plore Masterclass walks you through Lucidya’s brand-new Ticketing system and shows how it completes the CX cycle by converting issues identified through social listening into tickets that reach final resolution.

Resolve 85% of customer cases autonomously, with full enterprise governance

In just 20 minutes, this CX-Plore Masterclass shows you what customer service looks like when AI goes beyond answering questions to executing approved actions and resolving cases end-to-end inside your enterprise systems.

How to turn support data into smarter operational decisions

In just 20 minutes, this CX-Plore Masterclass will show you how to use support metrics to structure your team more effectively, optimize workload distribution, and improve CSAT through clearer, data-driven strategies.

Turn YouTube & Snapchat into your smart radar for market & competitor intelligence

In just 20 minutes, learn how to break into the "black box" of Snapchat and YouTube. This CX-PLORE Masterclass will show you how to track competitors, monitor actual views and shares without authorization, and turn public data into strategic market intelligence.

CX-Plore by Lucidya: Learn to Aggregate Monitors & Compare Data

In just 20 minutes, this CX-Plore Masterclass shows you how to turn scattered data into clear insights using Lucidya’s Custom Dashboards.

How to Track Keywords and Build Smart Dashboards with Lucidya

In just 20 minutes, this CX-PLORE Masterclass will show you how to build smart dashboards, track important keywords, and set up advanced monitoring using Lucidya.

Chat ends here. Autonomous resolution begins.

For years, customer experience teams have focused on improving conversations. Faster responses. Smarter bots. Better routing. But conversation was never the final destination. In this session, we explore the next phase of customer support: autonomous resolution .

Evaluating agentic AI beyond the demo and before the contract

In 60 minutes, Jane Quigley and Steve Adkins break down how to evaluate agentic AI vendors beyond the demo, what questions to ask before procurement, and what separates the vendors that deliver from the ones that don't.

What our attendees are saying

The masterclass cut through noise and gave our team clear steps to use social listening tools for crisis readiness

Khaled Gaber, Ministry Analyst

Before the masterclass, I wasn’t confident navigating the dashboard. Now I know exactly where to find insights and build reports on my own.

Rania Hisham, Media Relations Officer

I loved how the masterclass built confidence step by step. We practiced live, asked questions, and left knowing exactly how to apply it.

Nouran Hasan, CX Operations Lead

Short, sharp and full of usable takeaways.

Raed Hemaid, Social Media Manager

Just attended a great masterclass! Everything was clear, and the speakers’ energy was contagious. Really excited to see what’s coming next! Mashallah

Hussain Mansour, Customer Service Team Leader

What our attendees are saying

The masterclass cut through noise and gave our team clear steps to use social listening tools for crisis readiness

Khaled Gaber, Ministry Analyst

Before the masterclass, I wasn’t confident navigating the dashboard. Now I know exactly where to find insights and build reports on my own.

Rania Hisham, Media Relations Officer

I loved how the masterclass built confidence step by step. We practiced live, asked questions, and left knowing exactly how to apply it.

Nouran Hasan, CX Operations Lead

Short, sharp and full of usable takeaways.

Raed Hemaid, Social Media Manager

Just attended a great masterclass! Everything was clear, and the speakers’ energy was contagious. Really excited to see what’s coming next! Mashallah

Hussain Mansour, Customer Service Team Leader

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