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Stop choosing between price and performance
Flexible plans supporting both human interaction and agentic execution.
Growth
Scaling teams needing more channels, data, and API access.
- Up to 20 users
- Unified Inbox, Ticketing, Workflows, Survey, Social Publishing, Profiles (CDP)
- OmniServe limited APIs
- Unlimited social channels
- Unlimited data
- 150 replies (15-minute limit for X)
- 800 replies (24-hours limit for X)
- 12 months data retention
- 50,000 Survey responses (in-chat and standalone surveys)
- 100 AI Co-pilot suggestions / pooled account credits per seat
- 100 AI Agent conversations / pooled account credits per seat
Enterprise
Large organizations needing unlimited capacity and full control.
- 12+ users
- Unified Inbox, Ticketing, Workflows, Survey, Social Publishing, Profiles (CDP)
- OmniServe full APIs
- Unlimited social channels
- Unlimited data
- 400 replies (15-minute limit for X)
- 2,000 replies (24-hours limit for X)
- 12 months data retention
- 100,000 Survey responses (in-chat and standalone surveys)
- 100 AI Co-pilot suggestions / pooled account credits per seat
- 100 AI Agent conversations / pooled account credits per seat
Compare OmniServe tiers
Find your perfect plan. Start free today, no credit card needed.
Coming Q3
Coming Q3
Additional costs apply
Additional costs apply
Additional costs apply
Additional costs apply
Included
Included
Admin and member roles are currently supported. Full RBAC with custom roles and granular permissions is not yet available.
Admin and member roles are currently supported. Full RBAC with custom roles and granular permissions is not yet available.
Limited
Full audit trail
Not available
Included
Virtual onbaording, periodic training sessions access
Tailored/custom onboarding, on-demand raining
Knowledge base, community, Lucidya CS Al Agent, digital onboarding, chat support
Dedicated CSM, email/phone support
Included
Included
Standard SLA
Contractual SLA
Calculate the impact OmniServe can have on your business.
OmniServe customers see ROI from week one, and the curve only gets steeper as AI Agent learns from every conversation.
Power up your plan
Add capacity exactly where you need it. No re-platforming required.
1,000 additional posts / seat for high-volume accounts
500 additional AI conversations that actually resolve issues
200 extra AI suggestions per seat to supercharge agents
Scale your team without limits
Frequently asked questions
Yes. Starter customers can upgrade to Growth or Enterprise at any time by contacting our sales team. If you're on Growth or Enterprise and need to adjust your plan, reach out to your Customer Success Manager or our support team. Changes to annual contracts (Growth/Enterprise) will be processed at your next renewal period. Downgrades are handled on a case-by-case basis to ensure we protect your data and maintain service continuity.
Yes. OmniServe is built to work with your existing tech stack. Growth and Enterprise plans include full API access, allowing you to connect OmniServe with your CRM, helpdesk, data warehouse, or custom applications. You can push customer data, tickets, and conversation history to other systems, or pull external data into OmniServe to give agents complete context. The platform also supports webhooks for real-time event notifications and custom integrations. Whether you need to sync customer profiles with Salesforce, trigger workflows in Zapier, or feed analytics into your BI tools, OmniServe's flexible integration capabilities ensure it fits seamlessly into your operations without forcing you to rebuild existing processes.
Every OmniServe seat includes two powerful AI tools built directly into your workflow. AI Co-pilot provides smart suggestions while your agents work, recommending responses, detecting sentiment, and surfacing relevant customer history to help agents reply faster and more accurately. AI Agent can handle routine customer conversations autonomously, resolving common questions 24/7 without human intervention while seamlessly escalating complex issues to your team. Both AI capabilities run in your live environment from day one, learning from your brand voice and customer interactions to deliver personalized, on-brand experiences at scale. The AI works alongside your team, not instead of it, amplifying productivity while maintaining the human touch when it matters most.