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Lucidya Add-ons extend your CX suite with survey panels, dashboards, and voice analytics, enabling teams to capture richer signals, deepen insights, and drive faster, smarter decisions across every channel.
Run smarter surveys with targeted panels that are already vetted and ready to go. Whether you’re validating a new product, testing messaging, or measuring satisfaction, get high-quality responses from the right audience.
Eliminate guesswork with pre-qualified respondents.
Speed up research without sacrificing quality.
Improve decision-making with input from your real audience.
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Don’t let valuable customer insights sit in call recordings. With Call Analytics, you can automate the detection of sentiment shifts, spot churn risks, and flag agent-coaching opportunities.
Reveal sentiment and tone across every call at scale.
Identify friction points before they lead to churn.
Coach agents with real examples and targeted feedback.
Your brand isn’t just talked about online. This add-on monitors live TV and radio broadcasts, helping you catch critical mentions and gauge tone across traditional media channels.
Track your brand across channels others ignore.
Uncover narratives shaping public opinion.
Strengthen your crisis response with real-time alerts from offline media.
Luci is your always-on AI analyst that goes beyond dashboards, giving root-cause insights, daily summaries, and proactive alerts across your CX data.
Get faster insights without digging through data.
Translate multilingual engagements accurately.
Stay ahead of issues with proactive, contextual alerts.
Build views that align with how your team works - by function, region, or leadership role - so every stakeholder stays informed and aligned.
Customize your view for sharper focus.
Reduce reporting costs with live views.
Make insights easier to digest for busy stakeholders.
Run smarter surveys with targeted panels that are already vetted and ready to go. Whether you’re validating a new product, testing messaging, or measuring satisfaction, get high-quality responses from the right audience.
Eliminate guesswork with pre-qualified respondents.
Speed up research without sacrificing quality.
Improve decision-making with input from your real audience.
Don’t let valuable customer insights sit in call recordings. With Call Analytics, you can automate the detection of sentiment shifts, spot churn risks, and flag agent-coaching opportunities.
Reveal sentiment and tone across every call at scale.
Identify friction points before they lead to churn.
Coach agents with real examples and targeted feedback.
Your brand isn’t just talked about online. This add-on monitors live TV and radio broadcasts, helping you catch critical mentions and gauge tone across traditional media channels.
Track your brand across channels others ignore.
Uncover narratives shaping public opinion.
Strengthen your crisis response with real-time alerts from offline media.
Luci is your always-on AI analyst that goes beyond dashboards, giving root-cause insights, daily summaries, and proactive alerts across your CX data.
Get faster insights without digging through data.
Translate multilingual engagements accurately.
Stay ahead of issues with proactive, contextual alerts.
Build views that align with how your team works - by function, region, or leadership role - so every stakeholder stays informed and aligned.
Customize your view for sharper focus.
Reduce reporting costs with live views.
Make insights easier to digest for busy stakeholders.
From voice calls to broadcast media, capture insights that go beyond digital and give you a fuller view of your audience.
Advanced AI handles insights across languages, sentiment, and voice data without missed nuance.
Whether it’s call analytics, surveys, or Luci’s AI recommendations, every add-on brings clarity to messy data and helps teams act faster.
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No — each add-on is optional but extends the value of your core Lucidya modules for specific enterprise needs.
The Survey Panel gives you direct access to relevant audiences—letting you run quick, targeted studies without relying on outdated lists or external panels.
Teams that need tailored views—like leadership, ministries, or regional branches—can use dashboards to track only what matters most to their role or market.
Yes. You can monitor specific channels, keywords, or times to capture mentions during government briefings, competitor campaigns, or high-visibility events.
Lucidya offers optional add-ons like Survey Panel (for sourcing respondents), Call Analytics, TV & Radio Monitoring, Luci (AI virtual analyst), API integrations, and Custom Dashboards.
Luci analyzes data across all Lucidya products to surface key trends, flag risks, summarize insights, and recommend next actions—helping you act faster and smarter.
Call Analytics automatically detects recurring issues, measures tone and satisfaction, and highlights coaching opportunities—all from recorded voice interactions.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
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