.svg){kind=logo}
Lucidya Add-ons extend your CX suite with survey panels, dashboards, and voice analytics, enabling teams to capture richer signals, deepen insights, and drive faster, smarter decisions across every channel.
Run smarter surveys with targeted panels that are already vetted and ready to go. Whether you’re validating a new product, testing messaging, or measuring satisfaction, get high-quality responses from the right audience.
Eliminate guesswork with pre-qualified respondents.
Speed up research without sacrificing quality.
Improve decision-making with input from your real audience.
.svg)
Don’t let valuable customer insights sit in call recordings. With Call Analytics, you can automate the detection of sentiment shifts, spot churn risks, and flag agent-coaching opportunities.
Reveal sentiment and tone across every call at scale.
Identify friction points before they lead to churn.
Coach agents with real examples and targeted feedback.
Your brand isn’t just talked about online. This add-on monitors live TV and radio broadcasts, helping you catch critical mentions and gauge tone across traditional media channels.
Track your brand across channels others ignore.
Uncover narratives shaping public opinion.
Strengthen your crisis response with real-time alerts from offline media.
Luci is your always-on AI analyst that goes beyond dashboards, giving root-cause insights, daily summaries, and proactive alerts across your CX data.
Get faster insights without digging through data.
Translate multilingual engagements accurately.
Stay ahead of issues with proactive, contextual alerts.
Build views that align with how your team works - by function, region, or leadership role - so every stakeholder stays informed and aligned.
Customize your view for sharper focus.
Reduce reporting costs with live views.
Make insights easier to digest for busy stakeholders.
Run smarter surveys with targeted panels that are already vetted and ready to go. Whether you’re validating a new product, testing messaging, or measuring satisfaction, get high-quality responses from the right audience.
Eliminate guesswork with pre-qualified respondents.
Speed up research without sacrificing quality.
Improve decision-making with input from your real audience.
Don’t let valuable customer insights sit in call recordings. With Call Analytics, you can automate the detection of sentiment shifts, spot churn risks, and flag agent-coaching opportunities.
Reveal sentiment and tone across every call at scale.
Identify friction points before they lead to churn.
Coach agents with real examples and targeted feedback.
Your brand isn’t just talked about online. This add-on monitors live TV and radio broadcasts, helping you catch critical mentions and gauge tone across traditional media channels.
Track your brand across channels others ignore.
Uncover narratives shaping public opinion.
Strengthen your crisis response with real-time alerts from offline media.
Luci is your always-on AI analyst that goes beyond dashboards, giving root-cause insights, daily summaries, and proactive alerts across your CX data.
Get faster insights without digging through data.
Translate multilingual engagements accurately.
Stay ahead of issues with proactive, contextual alerts.
Build views that align with how your team works - by function, region, or leadership role - so every stakeholder stays informed and aligned.
Customize your view for sharper focus.
Reduce reporting costs with live views.
Make insights easier to digest for busy stakeholders.
From voice calls to broadcast media, capture insights that go beyond digital and give you a fuller view of your audience.
Advanced AI handles insights across languages, sentiment, and voice data without missed nuance.
Whether it’s call analytics, surveys, or Luci’s AI recommendations, every add-on brings clarity to messy data and helps teams act faster.
Lucidya offers six optional add-ons that extend the capabilities of the core platform for specific enterprise needs: Survey Panel for sourcing targeted research respondents, Call Analytics for voice interaction intelligence, TV and Radio Monitoring for broadcast media coverage, Luci for AI-powered insight analysis, API integrations for connecting Lucidya to existing enterprise systems, and Custom Dashboards for tailored reporting views by team or leadership level. Each add-on is optional and can be added to any core Lucidya module without requiring changes to the base platform configuration.
No. Lucidya's core platform, Social Listening, OmniServe, Profiles, Survey, AI Agent, and Media Monitoring, operates fully without any add-ons. Add-ons are designed for enterprises with specific needs that go beyond core capabilities, such as organizations that need broadcast media monitoring, voice interaction analysis, or custom executive reporting that the standard platform does not cover out of the box.
Lucidya's Survey Panel gives enterprises direct access to targeted respondent audiences without relying on outdated contact lists or external research panels with long lead times. Organizations can run targeted studies with specific demographic, regional, or behavioral audience segments quickly, making it significantly faster to get statistically meaningful research results from the markets that matter to your business. It allows you to run smarter surveys with targeted panels that are already vetted and ready to go. Whether you're validating a new product, testing messaging, or measuring satisfaction, get high-quality responses from the right people.
Lucidya Call Analytics automatically analyzes recorded voice interactions to detect recurring customer issues, measure agent tone and empathy, identify satisfaction signals, and surface coaching opportunities across the entire contact center team. Managers can track which issue categories are generating the most call volume, which agents are performing below satisfaction benchmarks, and how sentiment trends across voice interactions compare to digital channel sentiment, all without manual call review. Because Call Analytics shares the same platform as OmniServe and Social Listening, contact center managers get a unified view of customer sentiment across voice and digital channels rather than managing separate reporting environments for each.
Yes. Lucidya's TV and Radio Monitoring add-on can be configured to track specific channels, keywords, time windows, and program segments, making it possible to capture brand or competitor mentions during regulatory announcements, competitor advertising campaigns, or high-visibility news events. For organizations where broadcast media remains a significant influence channel alongside digital, this provides coverage that social listening tools alone cannot deliver.
Luci is Lucidya's built-in AI assistant, accessible from any compatible page in the platform. It analyzes the data currently displayed on your screen based on the filters you have applied, and answers business-related questions in context, helping you extract insights faster without leaving the platform. Luci is integrated with ChatGPT and processes text-based data, which is why it is only active on pages that contain relevant textual data. Instead of requiring analysts to manually review dashboards and build reports, Luci lets teams ask questions directly about what they're seeing on screen and get answers immediately, whether that's identifying top themes in social listening data, understanding sentiment patterns in survey responses, or surfacing key trends from OmniServe interactions.
Custom Dashboards are most valuable for leadership teams, regional managers, and any team that needs a tailored view of specific metrics rather than the standard platform reporting layout, or anyone with specific requirements and a time crunch. Executive leadership can have high-level reputation and satisfaction KPI dashboards, regional managers can track performance metrics specific to their market, and operational teams can monitor the real-time signals most relevant to their daily decisions, all in configurable layouts that Lucidya's Professional Services team designs and maintains.
.svg)
