Autonomous Resolution or What Comes After Chatbots

Host: Vanja Novakovic - Director of Customer & Product Marketing Strategy

‍Guest: Qaiser Khan - Senior Director of AI

‍Date: April 6

‍Time: 3 PM KSA time

‍

For years, customer experience teams have focused on improving conversations. Faster responses. Smarter bots. Better routing. But conversation was never the final destination. In this session, we explore the next phase of customer support: autonomous resolution .

As customer expectations rise and operational complexity increases, organizations can no longer rely on tools that simply respond and escalate. The real breakthrough happens when AI moves beyond conversation and begins executing actions directly inside enterprise systems. In this webinar, we will introduce the concept of autonomous resolution and demonstrate how Lucidya AI Agent reads enterprise data, applies business policies, and resolves customer cases end to end under full governance and control.

‍

You will learn:

• Why conversational automation is no longer enough
• What autonomous AI actually means in an enterprise environment
• How AI Agents execute actions across CRM, billing, and operational systems
• The operational and financial impact of moving from conversation to resolution
• What this shift means for CX, operations, and digital leaders

‍

If you are responsible for customer support, customer experience, operations, or digital transformation, this webinar will challenge traditional assumptions and redefine what modern support can look like.

‍

‍